Getting started
An overview of Depotcharge, the initial setup for fleets and depot operators, and help and support.
11 articlesRegistration, account and roles
How to register, manage your organisation and companies, invite members with roles, and enter your invoicing and payout details.
12 articlesFleets, vehicles and RFID cards
Create and manage fleets and vehicles, order and assign RFID cards, and request agreements for third-party sites.
14 articlesSites, agreements and prices
Create, find and manage sites, and set up agreement offers, tariffs and prices.
12 articlesCharging and billing
How drivers charge, how charging sessions are billed and what applies in the event of a fault.
11 articlesFAQs
Frequently asked questions and answers for fleets and depot operators, plus general questions about Depotcharge.
35 articles
Support
Our support team is here for you in five ways.
- Open the Help Center
Help Center
Answers to frequently asked questions about charging, billing and onboarding. Available at any time.
Live chat
For urgent matters where you need immediate help.
Chat hours: 9 am to 6 pm
- Send an email
Email
For general enquiries about Depotcharge.
support@depotcharge.com
- Call us
Phone
For matters you would like to resolve directly with us.
+49 89 413248620
- Book an appointment
Support appointment
For complex matters you would like to discuss with us in person.