Deactivate or delete an RFID card

In the Fleet manager area under Fleets & charging cards, you can change and delete your RFID cards at any time. We show you how to deactivate an RFID card when it should temporarily not be used for charging, and how to delete it altogether.

1.Prerequisites

You are logged in as a fleet manager and have already added an RFID card.

2.Step by step

Deactivate an RFID card

  1. 1.
    In the sidebar, open Fleets & charging cards, open your fleet and switch to the RFID cards tab.
  2. 2.
    In the RFID card's row, click the pencil icon in the Actions column to open the Manage RFID card window on the right.
  3. 3.
    There, set the Card status to Inactive.
  4. 4.
    Finally, click Save.

Delete an RFID card

  1. 1.
    In your fleet, open the RFID cards tab.
  2. 2.
    In the RFID card's row, click the bin icon in the Actions column.

3.Result

You see the changed status in the Card status column of the list, where deleted RFID cards remain visible with the status Deleted.

4.Note

A deactivated or blocked RFID card cannot currently be reactivated, so in this case add a new RFID card. Support restores a deleted RFID card on request; you can reach support by email at support@depotcharge.com or in the portal via the Support tab.

If an RFID card is lost, set it to Blocked in the portal so that it is rejected at every station from now on. Then add a new RFID card and assign it to the vehicle.

Charging sessions that have already been billed are not affected.

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