Contact support
If you need help, you can reach our support team via the chat on the platform or by email. You will usually receive a reply within a few minutes, in exceptional cases within a few hours.
The more precise your information, the quicker we can help you.
1.Step by step
- 1.First, gather the necessary information so that support does not have to ask for it.
To find out which details are needed for your request, see Information for support requests.
- 2.Then click Support at the bottom of the sidebar and enter your question or request in the text box.
A member of staff will reply to you directly in the chat.
- 3.If you prefer to write an email, send your request together with the information you have gathered to support@depotcharge.com.
2.Result
Support reviews your request and usually gets back to you within a few minutes. In the event of faults at sites, support clarifies the matter with the depot operator or the system partner if necessary and lets you know as soon as the problem has been resolved.
3.Note
You will find Support in both areas at the bottom of the sidebar, together with a status indicator. In the Driver Web App, drivers reach customer service via the headset icon, where they can make a call or start a chat.