Request an agreement and view its status

For your fleet to be allowed to charge at a third-party site, you need an agreement with the depot operator.

1.Prerequisites

Without an agreement, your fleet cannot charge at third-party sites.

2.Step by step

  1. 1.
    First, switch to Fleet manager in the top left and open Agreements in the sidebar.
  2. 2.
    Then switch to the Agreement offers tab.

    There you see the offers for your fleets with the operator organisation, fleet, name of the agreement, tariffs (the prices per kilowatt hour (kWh) of electricity), creation date and status.

  3. 3.
    You also see the status of agreement offers that you have accepted and that still have to be reviewed by the depot operator.
  4. 4.
    If the list is long, narrow the offers down by status via Filter so that you find what you are looking for more quickly.
  5. 5.
    Then check the fleet, name of the agreement and tariffs in the row of the offer you want before you request it.
  6. 6.
    Finally, click Offered in the Status column of the offer.

3.Result

The depot operator receives an email and sees your request in the portal, where they accept or reject it. You can see how far your request has progressed at any time in the Agreement offers tab.

4.Note

The depot operator determines how requests are accepted with the so-called acceptance mode. With Immediate acceptance, your request is accepted immediately, so you can charge straight away.

With Approve requests, the depot operator reviews your request first and then accepts or rejects it. Until then, the request has the status Approval pending, and during this time you can still withdraw it.

Not every site shows an offer for all fleets. If an agreement applies only to selected fleets or the site is still in planning, click Express interest in the site details on the map.

The depot operator then receives a notification and can add and approve your fleet. If, on the other hand, the offer applies to all fleets, click View agreement offer in the site details and then Accept agreement.

When you Express interest, describe as specifically as possible how you want to charge, for example intermediate charging during the day and with how many vehicles, because the depot operator decides on your request on this basis.

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