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Help CenterFAQsFAQs for depot operators

FAQs for depot operators

  • When is my site visible to and usable by drivers?
  • How can I agree bilateral prices?
  • How do I change my tariff?
  • How can I see who has accepted or terminated an agreement?
  • What does “New charging request” mean, and what do I need to do?
  • What does Depotcharge cost for depot operators?
  • When and how do I receive my payout?
  • Do I need to cancel my existing backend?
  • Can I create a site before it is built?
  • Can I specify which fleets can see my site?
  • What happens if my charging station is offline?
  • How do I terminate an agreement with a fleet?

When and how do I receive my payout?

Depotcharge pays your earnings out to your company once a month, and the amount depends on the quantity charged and your tariff. For the payout to work, enter the VAT ID number, IBAN and BIC in your company.

You always receive your money from Depotcharge and not from the fleets, because Depotcharge bears the risk of non-payment.

1.Related articles

  • →Company: enter payout details
  • →Overview of billing and invoices
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