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Help CenterFAQsFAQs for fleets

FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Do my drivers need their own account?

No, your drivers do not need their own account. They use the Driver Web App directly in the browser of their phone, which you provide to them via an app login link or a QR code.

There, your drivers see the sites where they are permitted to charge and can navigate straight to them. Charging works as usual with the RFID card that is assigned to the vehicle.

Previous articleWhich vehicles can charge via Depotcharge?Next article How do I get an agreement with a site?

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