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Help CenterFAQsFAQs for fleets

FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Which vehicles can charge via Depotcharge?

Trucks of vehicle categories N2 and N3 charge via Depotcharge, that is, commercial vehicles for the carriage of goods over 3.5 t. Cars and light vans of category N1, by contrast, are not intended.

If your truck's model is missing from the selection when you add the vehicle, let us know at support@depotcharge.com so that we can add it.

1.Related articles

  • →Permitted vehicle types
  • →Add a vehicle
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