Blocked number plates of deleted vehicles
When you delete a vehicle, its number plate initially remains taken until support releases it again at your request.
1.Prerequisites
You are in the Fleet manager area and want to add a vehicle.
2.When the problem occurs
When you add a vehicle, the message "Vehicle already exists" or "already in use" appears, even though you cannot see the vehicle in your list. This is caused by a vehicle that has already been deleted but whose number plate is still taken.
3.Step by step
- 1.Write to support@depotcharge.com or use the chat under Support in the portal, stating the number plate in question.
- 2.Support then releases the number plate again.
- 3.Then add the vehicle again.
In the meantime, you can add your other vehicles as normal, so you do not have to wait for the release.
4.Result
The number plate is free again, so you can assign it anew.
5.Note
The same applies to the UIDs of RFID cards, which initially remain blocked as "already in use" after an organisation has been deleted, until support releases them as well.