Urgent faults

In the event of an acute fault, you can reach support by email or in the chat, and drivers get in touch directly via the Driver Web App. We usually reply within a few minutes, in exceptional cases within a few hours.

The more complete your information, the faster we can look into the problem.

1.How to reach support

  • By phone on +49 89 413248620
  • In the chat, by opening Support in the sidebar and entering your question or request in the text box.

    A member of staff then replies to you directly there.

  • Drivers use the headset button in the Driver Web App, through which they can call customer service or start a chat.

2.What support needs

  • Date and time
  • Site or charging point
  • depending on the situation, the UID or card number of the RFID card
  • Vehicle

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