Overview of billing and invoices

1. 1.
   As soon as a driver charges at a site, Depotcharge records the charging session automatically.

   While charging is in progress, it has the status In progress, afterwards the status Completed.

2. 2.
   Regular charging sessions are billable, and their data record is called a CDR (Charge Detail Record).

   Charging sessions with the label Reporting only, by contrast, are only reported and not billed.

3. 3.
   For each charging session, the tariff that applied at the time of charging applies.

   The price consists of the depot operator's price and the Depotcharge service fee, both of which are charged per kWh.

4. 4.
   Once a month, Depotcharge issues the invoice on behalf of the depot operator.

   Each company receives an invoice for its linked fleets, on which each vehicle is a separate line, and each site operator receives a credit note overview.

5. 5.
   Depotcharge sends the invoice or credit note by email to the company's invoice email addresses.
6. 6.
   The company pays the invoice.

   The payment methods and the payment term, that is, the deadline by which the invoice must be paid, are stated on the invoice.

7. 7.
   Also once a month, Depotcharge pays the earnings out to the depot operator, with the amount depending on the quantity charged and the tariff.

Prices and service fee. The net energy price is the depot operator's price without the service fee. The service fee of 2 ct per kWh, in Switzerland 0.04 CHF per kWh, is charged to the fleet on top and corresponds to the difference between the net energy costs and the net total costs of a charging session.

There are currently no discounts for committed volumes. Because an active tariff cannot be changed, a new price is only possible via a new agreement with a new tariff.

Sessions that have already been charged keep the tariff from the time of charging.

VAT and currency. All prices are exclusive of value added tax (VAT). The VAT rate and currency depend on the country of the site, which is also the country of the tariff.

Invoice. Depotcharge issues the invoice to the fleet's company on behalf of the depot operator. It comes exclusively by email, as downloading it in the portal is currently not possible.

An admin sets the recipient addresses in Organisation settings, with new addresses applying only to future invoices.

Payment and reminders. There is no prepayment model, so billing is always by invoice. If a company does not pay on time, Depotcharge first sends a payment request and, after a certain period, a reminder.

If payment is still outstanding, Depotcharge can block the organisation and its fleets from the platform.

Payout. Depot operators receive their earnings from Depotcharge and not from the fleets, because Depotcharge bears the risk of non-payment by the companies and guarantees a correct, punctual and transparent payout. For this, the depot operator's company needs a VAT ID number, IBAN and BIC.

• →Breakdown of charging costs
• →Invoices and credit notes
• →Change the invoice email address
• →Enter the VAT ID number
• →Company: enter payout details
• →View charging sessions and charging history