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Help CenterFAQsFAQs for fleets

FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Can I terminate an agreement?

Yes, either party can terminate an agreement at any time. The termination takes effect 7 days after notification, so your drivers can continue to charge at the sites of the agreement until then.

Sessions that have already been charged are billed as usual at the agreed tariff.

1.Related articles

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