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FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Do the displayed charging costs include VAT?

No, all prices shown are exclusive of VAT, as the note All prices excl. VAT in the agreement details also indicates. In the tariff, the depot operator enters the net energy price per kWh and the VAT rate, with the tax rate and currency determined by the country of the site.

On top of this comes the Depotcharge service fee, which is 2 ct per kWh, in Switzerland 0.04 CHF per kWh, and is likewise stated as a net amount.

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