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FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

When and how do I receive my invoice?

You receive your invoice once a month by email to the invoice email addresses you have entered in your company. Depotcharge issues it on behalf of the respective depot operator, and each vehicle is a separate line on it, so you can allocate the costs easily.

Downloading it in the portal is currently not possible. You find the payment methods and payment term directly on the invoice.

1.Related articles

  • →Overview of billing and invoices
  • →Change the invoice email address
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