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FAQs for fleets

  • Where can I get RFID cards?
  • Can I use existing RFID cards from other providers?
  • Where is the UID on my RFID card?
  • Can a vehicle have multiple RFID cards?
  • Why can't I charge with my RFID card?
  • What should I do if an RFID card is lost?
  • Can I reactivate a deactivated RFID card?
  • Can I charge with Autocharge instead of an RFID card?
  • Which vehicles can charge via Depotcharge?
  • Do my drivers need their own account?
  • How do I get an agreement with a site?
  • Can I terminate an agreement?
  • Who sets the charging prices at a site?
  • Do the displayed charging costs include VAT?
  • When and how do I receive my invoice?
  • How do I delete a fleet?

Can I use existing RFID cards from other providers?

Yes, you can keep using your existing RFID cards from other providers and do not need new RFID cards for this. Simply add the card to your fleet with its UID, set the card status to Active and assign it to a vehicle.

The UID is usually not the printed code; instead, you can read it with an NFC reader app such as "NFC Tools" on your smartphone. There are no known card types that do not work.

1.Related articles

  • →Activate an RFID card or Autocharge
  • →Assign an RFID card to a vehicle
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